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Alexa Guard uses Alexa’s built-in microphone to listen to acoustic audio events and trigger predetermined actions based on recognizable audio signatures.

Acoustic Event Detection (AED)

Acoustic Event Detection (AED) allows Neighbors to pair Alexa Guard with their Ring Alarm, enable “Glass Break” and/or “Smoke or CO” alerts, and forward detected audio information to their Ring app.

Requesting Dispatch

From the Ring app, the Neighbor has the option to request help. If the Neighbor requests help, the Ring app will send a push notification to all users (owner and shared) and create a history event in the Ring app.

The request for help will give the Neighbor the ability to get help sooner, based on Alexa detecting the sounds of smoke or carbon monoxide alarms or glass breaking. Once the Neighbor selects "Request Help," the signal is sent to the monitoring station and help is requested from local authorities.

A phone call to the Neighbor is then made to confirm that help has been requested. If the Neighbor chooses to cancel the request for help, an attempt to cancel will be made, but the cancellation request may not be honored and help may arrive.

Note: When fire or police is requested, the Ring Alarm siren will sound.

Workflow Details

When alerts are enabled, the Alexa device will listen for sounds of "Glass Break" and/or "Smoke or CO" and will send the Neighbor a push notification via the Alexa app when it hears the selected event.

Once alerted, the Neighbor can open the Alexa app to:

• Listen to the recorded audio file
• Drop-in on the Alexa device
• Press the "Send to Ring” button where the Neighbor can request help, if desired.

Note: Ring Alarm must be set to "Away" for Alexa to listen for acoustic events to send. Alexa only “listens” for these events if Alexa Guard is set to “Away” (which is insync with the Alarm’s status after a successful setup).

Monitored Status

Professionally Monitored

If the Neighbor sends the event to the Ring app and they are Professionally Monitored, they can “Request Help” which sounds the siren and:

• In the case where a Neighbor initiates help from local police authorities, police dispatch is requested. Next, a phone call to the Neighbor is made to confirm that police help has been requested.