<aside> 💡 ←Back

</aside>

Overview

Beginning the third quarter of 2022, Ring Help undertook a concerted effort to better track work through the use of “quarterly tracking epics.” Quarterly tracking epics are epic tickets created in JIRA to contain “child tickets,” or the standard work tickets used to keep track of standard Ring Help tasks (new articles, audits, initiatives, etc.) during a quarter. The number of child tickets in the tracking epics should match the number of deliverables for the quarter.

The following image is an epic ticket setup for the Localization team. The same system of epic/child tickets is used for Ring Help tickets.

Note that Ring help epic tickets are updated every quarter and their CSHC-XXXX number will change accordingly. For example, the following are the epic tickets for Ring Help during Q2 2023:

Epic ticket # Q# Tracking Category Category definition
CSHC-2071 Q223 Third Party Tickets Tasks related to projects done with a third-party such as Lennar Homes or Orra Lighting.
CSHC-2062 Q223 Subscriptions tickets Tasks having anything to do with Ring Protect Plan subscriptions including pricing and program details.
CSHC-2069 Q223 General - URLs/SEO/Audit/General Updates Tasks relating to SEO improvement or auditing a specific category on Ring Help for improvement or changes.
CSHC-2068 Q223 Product tickets Tasks relating to product launches, the physical features of products, iproduct launches, installation, or anything to do with the physical object that is a Ring device. Note: Device features go under a different category.
CSHC-2067 Q223 Privacy & Security tickets Tasks relating to privacy and secureity matters. Note: This does not apply to emails which go under a security email category.
CSHC-2066 Q223 Localization tickets Tasks related to tickets concerning translation or creation of stuff for non-US Help centers
CSHC-2065 Q223 Initiative tickets Tasks related to non-article Ring help projects, kind of a catch-all term for stuff that doesn’t really fit anywhere else.
CSHC-2064 Q223 App & Product Feature tickets Articles related to product or app features
CSHC-2063 Q223 Alarm Tickets Anything related to Ring Alarm
CSHC-2070 Q223 Accessories tickets Physical products that are not complete Ring devices - i.e. spare parts. or are under the "Accessories" category in Ring Help.

Note: If you are unsure of a category, please contact Allen Rausch or Ann Presno for assistance.Creating a child ticket and linking to parent epic.

  1. Click on the “Create" button in the top menu of the JIRA page. 1.

     ![](<https://s3-us-west-2.amazonaws.com/secure.notion-static.com/6fd389cf-11ac-48e6-b6ee-e982df08d58a/image2.png>)

  2. Enter Key inputs: story issue type, Name, Due date, request details, labels etc,

field name detail
summary title - brief descriptor of project, content type
issue type request, task
labels
Q#YY Quarter number and year = Q123
rh-pub Ring Help content publish, use this tag on tickets for content to publish
story points 1,2,3,8 = S,M,L,XL
description Request details
What is the request?
Who is the audience?
Timing: Publish date, street dates, due date
Links - PRD, Brief, documentation, release schedule, etc
Contacts

  1. Note: The number of deliverables is now a required field. If you know approximately how many articles/deliverables your ticket will create, use that number. Otherwise use “1” as a default and fill in the number later.

  2. Epic link field: select the Epic ticket (you can search by name or key id Epic).

    1. Alternative method of finding epic ticket:

      1. Click on the “backlog” symbol on the left hand side of the JIRA page. 1.

         ![](<https://s3-us-west-2.amazonaws.com/secure.notion-static.com/0e6c81d8-8914-49c2-ac0f-092a30414944/image3.png>)

      2. Click on the word “EPICS” on the left hand side of the screen.

      3. This will open the Epic tickets to be searched through: 1.

         ![](<https://s3-us-west-2.amazonaws.com/secure.notion-static.com/e79021c5-30ee-43fd-8e9f-2e8ba25f3bbe/image4.png>)

  3. Click "Create" , issue will be linked and display status to track to completion, child ticket will appear "Issues in Epic" section + status

  4. Once all deliverables to Epic are complete, Close Epic

Adding an already existing ticket to an Epic

  1. Open child ticket.
  2. Click "More" Menu (top of ticket, next to Assign CTA)

    1. Select Link

    2. Set linking parameters to “child of.” 1.

       ![](<https://s3-us-west-2.amazonaws.com/secure.notion-static.com/d70e6d2e-df25-4ce5-82a9-2b6cc6f40240/image5.png>)

    3. Input Epic ticket into Epic link field: select the Epic ticket (you can search by name or key id Epic).

      1. Alternative method of finding epic ticket:

        1. Click on the “backlog” symbol on the left hand side of the JIRA page. 1.

           ![](<https://s3-us-west-2.amazonaws.com/secure.notion-static.com/224c841a-2a40-424e-9852-587ca378f4e2/image6.png>)

        2. Click on the word “EPICS” on the left hand side of the screen.

        3. This will open the Epic tickets to be searched through:

    4. Click "Link", linking set

“More” menu drop-down: