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Content Index
2023 CxE Intake schedule
| milestone | Q123 | Q223 | Q323 | Q423 | Q124 |
|---|---|---|---|---|---|
| Months | Jan, Feb, Mar | Apr, May, Jun | Jul, Aug, Sep | Oct, Nov, Dec | Jan, Feb, Mar |
| CxE Intake deadline | 11/23 | 2/23 | 5/25 | 8/23 | 11/22 |
| Data intake deadline | 11/30 | 3/1 | 5/31 | 8/30 | 11/29 |
| R1 Scope review | 11/23 | 3/2 | 6/8 | 9/7 | 12/7 |
| R2 Scope review | 12/2 | 3/16 | 6/15 | 9/14 | 12/13 |
| CxE Scope lock | 12/16 | 3/23 | 6/22 | 9/21 | 12/20 |
| Stakeholder comms | 12/19 | 3/27 | 6/26 | 9/25 | 12/21 |
| Work start | 12/19 | 3/27 | 6/26 | 9/25 | 12/21 |
Q123 Intake deadlines
CxE Projects requests are submitted via online intake form, the link is included in the section below according to programs.
| CxE Program Overview + intake form links | |||
|---|---|---|---|
| Project Key | CxE Program(s) | Program Manager | Intake form link |
| CxE (CRM) | Product, Cross-sell, Loop, Retention | Ross Allen | LINK |
| Subscriptions, Alarm, Ring For Business, VSG | Subscriptions, Alarm, Ring For Business, VSG | Tyler Lummis | |
| Localization, Lifecycle, Security, Product | Localization, Lifecycle, Security, Product | Attilah Dulaney | |
| CSHC | Ring Help Support Articles: Wifi Troubleshooting, Notifications/Live View, Subscriptions, Device Troubleshooting, Alexa Features, App Features, Localization | Ann Presno | LINK |
| CRM | CS Escalations, Operations, AppNPSS, Neighbors, Community | Ann Presno | LINK |
| CXEDATA | New Data requests for Segment | Sebastian Proverbio | LINK |
RH Intake Process (Stakeholders)
1.1 CxE Process Overview + Flowcharts
CxE Intake instructions
Be sure to allow the required 30-day lead time before the start of the quarter to submit online requests. note: For early quarterly deadlines, please allow 1.5 months prior. ie. Q2 April Launch dates.
Intake request reminders are sent to the cxe-stakeholder email distro. To subscribe/unsubscribe visit the link - https://email-list.xxxx.xxxxxxx.com/email-list/expand-list/ring-cxe-stakeholder.
| # | Title | Details |
|---|---|---|
| 1 | Submit request | Submit the online intake form, reference the CxE Program Overview + intake link in the table above for the appropriate Intake form. |
| 2 | Intake information | 1. Complete the Intake form. be sure to input required key information, and try to include as much information as possible to determine scope. See below for intake form fields |
| 2. Submit form - Select “Create” to submit an intake form | ||
| 3 | CxE Review | Intake CxE Review will occur 1 week post intake quarterly deadline |
| 4 | Approved Scope | Approved Scope - CxE Team Leads / PM will reach out to confirm the status of scope and review Roadmaps - this will occur 1-2 weeks before quarter start |
| Intake Field Name | Detail |
|---|---|
| Project | no action - Project Key set: CxE or CSHC based on the intake link. |
| Issue type | "Epic" note: CSHC intake issue type = Request |
| Labels | "Intake" must be populated recommended: add labels by quarter, program: Q#YY, Program name ie. Q422, Loop, Security, Localization |
| Summary & Epic Name | The request name should be the SAME value for both fields, using the naming convention - add a short title (Initiative/descriptor/asset) ie. Holiday Quick Replies email |
| Due date | date for the launch. if multiple driving dates are included in the description |
| Description | use this section to include a summary of the request details: |
| • title | |
| • key dates (launch date(s), release dates, product launch | |
| • summary of request (summary of request) | |
| • audience list details - who is the audience and what market? ie. Ring Alarm, US Market only, reference audience list requirements | |
| Deep linking (if applicable) reference Deeplink info | |
| Segmentation | Audience list requirements(if applicable): CSV file (via Workdocs), email address, ISO |
| Brief Document link | add a link for the Brief Confluence page or share the link, PRDs, and supporting project documentation |
| Business Impact | What is the estimated business impact of this request? (ie. XX% contact rate, cost, etc) |
| Content type | - CxE content type (s), can select multiple content types by holding "command" or "shift": |